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Our Team

The dedicated professionals driving excellence across our MENA operations every day.

The People Behind Our Success

Meet the Team

Our managers and specialists bring deep expertise and a shared commitment to delivering exceptional results for our clients.

Dilki Hope
Dilki Hope
Chief Operating Officer
Shafeek Paladan
Shafeek Paladan
IT Manager
Zahraa Hussein
Zahraa Hussein
Sales & Marketing Manager
Ahmed Ziad
Ahmed Ziad
Collection Manager
Sameer Khan
Sameer Khan
Collection Manager
Mahmoud Al Momani
Mahmoud Al Momani
Sr. Collection Manager

The Visionaries Behind CMS Holoul

Meet Our Leadership

Samer Hudhud
Founded CMS Holoul in 2012 with a vision to bring world-class credit management to MENA. Under his leadership, CMS became a benchmark for quality and compliance, partnering with 23+ of the region's most prestigious institutions.
Founder & Chairman

Samer Hudhud

"What began as a vision has evolved into a trusted organization built on integrity, collaboration, and commitment."
UAE & MENA Est. 2012 23+ Partners
Ahmad Albahtity
Drives CMS Holoul's operational strategy and multi-country growth. His results-driven approach has been instrumental in scaling the company into one of the region's leading BPO and credit management firms.
Chief Executive Officer

Ahmad Albahtity

"We are building a future where technology and human intelligence unite to reshape customer engagement and business growth."
Strategic Growth Multi-Country Operations
Ahmad Safar
Brings deep expertise in partnership development and client relations. His focus on value-driven relationships has been key to CMS Holoul's ability to retain and grow its portfolio of institutional clients across banking, telecom, and government.
Managing Partner

Ahmad Safar

"True success comes from partnership and purpose — leading with integrity, collaboration, and a relentless drive to create value."
Client Relations Excellence Compliance
OUR PEOPLE

500+ Professionals Across the MENA Region

Behind every successful collection, every satisfied client, and every operational milestone at CMS Holoul stands a team of dedicated professionals. With over 500 team members operating across the UAE, Egypt, Jordan, Lebanon, and India, our workforce represents one of the largest specialised credit management and BPO teams in the Middle East and North Africa.

Our people are our greatest asset. From multilingual collection agents and compliance officers to data analysts and IT specialists, every team member undergoes rigorous training in regulatory frameworks, customer engagement, and industry best practices. This depth of expertise enables us to deliver consistent, high-quality results for clients ranging from major banks and telecom operators to government entities and healthcare providers.

Led by a senior leadership team with decades of combined experience in financial services, operations management, and business development, CMS Holoul has built a culture of integrity, innovation, and accountability. Our commitment to employee development, competitive working environments, and a collaborative culture has made us an employer of choice in the outsourcing sector across the region.

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Our Culture & Values

The principles that guide every member of the CMS Holoul team

Integrity

We operate with complete transparency and the highest ethical standards in everything we do.

Innovation

We continuously evolve our solutions, embracing technology to stay ahead of industry change.

Commitment

We are fully dedicated to delivering on our promises — to clients, partners, and team members.

Customer-Centricity

Our clients' success is our success. Every strategy starts and ends with the customer in mind.

Team Spirit

We celebrate collaboration, diversity, and the collective strength of a united workforce.

Ready to Join Our Team?

We're always looking for talented, driven professionals to grow with us across our MENA operations.

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